Privacy Policy

Last updated: 18 October 2026

This Privacy Policy describes how Flame Patty Ltd (“Flame Patty”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information in connection with the website https://flamepatty.pro/ and our restaurant operations in Israel. We process personal data in accordance with the Protection of Privacy Law, 5741–1981 (the “Privacy Protection Law”), applicable regulations of the Israel Privacy Protection Authority, and other Israeli laws that apply to our business.

1. Data Controller

The data controller responsible for personal information processed under this Policy is:

Flame Patty Ltd
14 Dizengoff St
Tel Aviv-Yafo 6433211
Israel
Company No. 516789012
Email: hello@flamepatty.pro
Privacy inquiries: privacy@flamepatty.pro
Phone: +972-3-555-0142

For questions about this Policy or to exercise your rights, contact us using the details above.

2. Scope

This Policy applies to personal information we collect when you:

• Visit or use flamepatty.pro;
• Submit a reservation, contact, or other form on the website;
• Communicate with us by email, phone, or in person at our restaurant;
• Interact with cookies or similar technologies on our website.

It does not cover third-party websites or services that may be linked from our pages. Those services have their own privacy practices.

3. Categories of Personal Information We Collect

Depending on how you interact with us, we may collect:

• Identity and contact data: name, email address, phone number;
• Reservation and service data: party size, preferred date and time, special requests, messages you send;
• Technical data: IP address, browser type, device type, pages viewed, referring URL, approximate location derived from IP, and timestamps;
• Cookie and preference data: cookie consent choice stored in your browser (localStorage key flamepatty_cookie_ok);
• Payment-related data (on-site only): if you pay at the restaurant, payment is processed by our payment providers; we do not store full card numbers on this website.

We do not knowingly collect personal information from children under 18 without parental involvement, and our online services are intended for general customers of the restaurant.

4. How We Collect Information

• Directly from you when you fill in forms, call us, email us, or provide details in the restaurant;
• Automatically when you browse the website (server logs, cookies, and similar technologies);
• From service providers that host our website, email, or analytics tools, where applicable.

5. Purposes and Legal Bases

Under Israeli law, we process personal information for defined, legitimate purposes, including:

• Providing services: managing reservations, responding to inquiries, and operating the restaurant;
• Website operation and security: ensuring the site works, preventing abuse, and diagnosing technical issues;
• Legal and regulatory compliance: accounting, tax, consumer protection, and responding to lawful requests;
• Business communications: confirming bookings and sending service-related messages (not unrelated marketing unless you have agreed);
• Improving our offering: understanding how the website is used in aggregate, where cookies or analytics are enabled.

Where consent is required (for example, non-essential cookies), we will ask for it and you may withdraw it at any time as described below.

6. Cookies and Similar Technologies

We use cookies and local browser storage to operate the website and remember your preferences.

• Essential cookies / storage: required for basic site functions and to store your cookie preference (flamepatty_cookie_ok in localStorage). These are necessary for the service you request.
• Optional / preference cookies: used only if you choose Accept on our cookie banner, to remember non-essential preferences or measure site usage where such tools are enabled.

On your first visit, a cookie banner appears at the bottom of the page with the options Accept and Essential only, and a link to this Privacy Policy. Your choice is saved in localStorage under the key flamepatty_cookie_ok.

You can change your mind by clearing your browser’s local storage / cookies for flamepatty.pro, after which the banner will appear again. You may also control cookies through your browser settings. Blocking essential storage may affect site functionality.

7. Sharing of Personal Information

We do not sell your personal information. We may share data with:

• Service providers that host the website, provide email delivery, IT support, or payment processing, under appropriate confidentiality obligations;
• Professional advisors (legal, accounting) where needed;
• Authorities when required by Israeli law, court order, or to protect our legal rights and the safety of customers and staff.

If we transfer personal information outside Israel, we will take steps consistent with the Privacy Protection Law and applicable guidance, including ensuring an adequate level of protection or appropriate contractual safeguards.

8. Data Retention

We retain personal information only for as long as needed for the purposes described in this Policy, or as required by law:

• Reservation and contact requests: typically up to 24 months after the relevant interaction, unless a longer period is needed for an ongoing matter;
• Customer correspondence: generally up to 36 months;
• Accounting and tax records: as required under Israeli tax and bookkeeping rules (often seven years);
• Website logs: typically up to 12 months, unless needed longer for security investigations;
• Cookie preference: until you clear local storage or change your browser data.

When retention ends, we delete or anonymize the information in a secure manner.

9. Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration, consistent with the sensitivity of the data and the Privacy Protection Law. No method of transmission over the Internet is completely secure; we encourage you to use unique passwords for email accounts and to contact us if you suspect misuse of your information in relation to Flame Patty.

10. Your Rights

Subject to the Privacy Protection Law and applicable exceptions, you may have the right to:

• Access personal information we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion where retention is no longer required or lawful;
• Object to or request restriction of certain processing, where applicable;
• Withdraw consent where processing is based on consent (without affecting prior lawful processing);
• File a complaint with the Israel Privacy Protection Authority (PPA) regarding the handling of your personal information.

To exercise these rights, email privacy@flamepatty.pro or write to Flame Patty Ltd at the address above. We may need to verify your identity before responding. We aim to reply within a reasonable time as required by law.

11. Databases and Registration

Where we maintain a database of personal information that requires registration under the Privacy Protection Law and regulations, we will register it with the Database Registrar as required. Inquiries about registered databases may be directed to privacy@flamepatty.pro.

12. Marketing Communications

We do not use this website to send unsolicited commercial emails. If in the future we offer a newsletter or promotional messages, we will do so only with a lawful basis (such as your consent or another basis permitted under Israeli communications and privacy law), and you will be able to opt out.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest version. Material changes will be posted on this page. Continued use of the website after changes constitutes notice of the updated Policy where permitted by law.

14. Contact

For privacy-related requests or questions:

Flame Patty Ltd
14 Dizengoff St, Tel Aviv-Yafo 6433211, Israel
privacy@flamepatty.pro · hello@flamepatty.pro
+972-3-555-0142

See also our Terms of Service and Contact page.